Customer Reviews

We pride ourselves on our customer service, and there’s no better reward than all of these kind words!

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9.1 on TrustPilot

2769 reviews
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Customer Reviews

What with all the different flooring companies out there, sometimes it can be hard to know who to go with. After all, you want to make sure that you get the very best flooring for the very best price.

We could tell you all about our incredible services, or we could let our satisfied customers speak for us. Have a look below at all of the customer reviews we’ve been given via independent review websites - Trustpilot, Google Certified Shop and Review Centre.

 

Read our latest reviews from Trustpilot below:

 

Shazney Radley was excellent

5 stars

Shazney Radley was excellent, great ambassador for company, friendly but knowledgeable, very quick responses. Price matching honoured. Delivery when they said. All good.

Karndean Navarra Chalk vinyl tiles

5 stars

Karndean Navarra Chalk vinyl tiles, excellent service and competitively priced, delivered when I wanted it and brilliant helpful advice.
Thanks

staff were all very helpful and patient…

5 stars

staff were all very helpful and patient
I must mention the helpfulness and professionalism of Priscilla Krishnan who gave us very honest advice about type of floor we wanted

Rockford Oak Grey Flooring was…

4 stars

Rockford Oak Grey Flooring was excellent -lays very well and looks stylish. would definitely recommend. Warm and cozy and can clean easily.

Found exactly the product we were…

5 stars

Found exactly the product we were looking for at the Croydon showroom,
staff helpful, available for collection less than a week after order.

great service and perfect product

5 stars

great service and perfect product

Excellent service

5 stars

Excellent service

Excellent flooring and underlay

5 stars

Excellent flooring and underlay, prompt delivery good company, we will use this company again.

Very happy with the service provided

5 stars

Very happy with the service provided. The female assistant at the Thurrock branch where we collected our flooring on 11th May was particularly helpful. I would recommend this company.

All's well that ends well.

4 stars

They initially made an error with my order probably taken by an inattentive sales person. I had to cancel the appointed Tiler and he wasn't best pleased, and I must admit I baulked at having to pay up front for replacement tiles even though I wasn't at fault, but these are the challenges we face when purchasing online.Steve the Customer Services guy eventually stepped in and provided me with a faultless service, which eased my ire, and retained my faith in good customer service. All's well that ends well.

Easy to order online

5 stars

Easy to order online. Telephone call from them to check access to property. Fast response on the phone when I realised I was short with my order (not them but me I didn't order enough). Delivery on time. Great around service.

Thoroughly recommended!…

5 stars

I have used this supplier twice now and their service is excellent. Delivery on time, order fulfilled correctly and when I had a query, the answers were provided promptly. Recommend them thoroughly! DM Somerset

Great service

5 stars

Great service. Prompt emails and delivery. Free delivery is a bonus. Thanks.

Good flooring good company sorting any…

5 stars

Good flooring good company sorting any problems out fast

Great Quality Products

5 stars

Great service ! Very knowledgable and extremely helpful staff.
Prompt delivery of quality products.
Can’t say I enjoyed every minute of putting down the best part of 48m2 if clicloc vinyl planks but the end result was brilliant !!

Excellent customer service

5 stars

Excellent customer service as a delayed delivery was sorted quickly and a leaking glue retainer was refunded without question. Very good price for Karndean flooring.

Great flooring

5 stars

Great flooring, really affordable; the only slight issue is with customer services who were unhelpful when making an enquiry about delivery also they never warned me I’d be left with the wooden pallet the flooring was delivered on so that was a surprise!! but the product is fantastic looks great and is easy to fit together.

I bought flooring from this…

5 stars

I bought flooring from this company,delivered promptly,well packaged so flooring was protected,only small gripe,there is no option to pay for them to bring it in,literally a kerb side delivery and if it hadn't been for my neighbour I would have been in a bit of a fix as I suffer from tennis elbow plus asthma,so a big job handballing all that flooring into the house,may be worth their while to think of adding that option

Excellent customer service

5 stars

Excellent customer service, items arrived on time and very good price. Three pieces of the flooring were slightly damaged but not a problem as damaged area was cut off and remainder used at beginning of run to stagger joints. I'm really pleased with the floor and would definitely recommend and use Flooring Supplies again.

Excellence from start to finish

5 stars

From start to finish an excellent service and great products at very good prices. Kyle stuck with all my queries over the phone and via email. He got a fitter to do a site visit before I committed to the job. He arranged for delivery on their own van to ensure they would offload into the house as only my wife was going to be home. The fitter was super efficient. Couldn't be happier!


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